By: Guest Writer

SUMMARY STATEMENT

Shipt’s most recent holiday stunt was a series of Thanksgiving bonuses. While they may have served as good PR for Shipt, these bonuses were a slap in the face to Shipt shoppers.

Bonus amounts were as low as $2/order. Shipt shoppers had to average approximately 9+ orders per day, often for multiple days on end, in order to meet quota. Only 26% of Shipt’s bonuses were reasonably accomplishable, and 41% were completely unachievable.

What made the achievability of these bonuses so difficult?


Shopper Response to Shipt’s “Community Update”

On Friday, Shipt published a bizarre and insulting “Community Update” originally drafted in response to a “third party inquiry.” Topics addressed range from Shipt’s self-described start up growing pains (Shipt has been in operation since 2014 and became a wholly owned subsidiary of Target in 2017, one of the largest domestic retailers and employers), its response to the Covid-19 pandemic, and the state of worker’s pay. …


Data Shows Black-Box Algorithm Reduces Shopper Pay

During the pandemic, Shipt launched a black box pay algorithm, dubbed v2. Shipt’s shoppers immediately recognized this pay “change” for what it was: a devastating pay cut. The shoppers knew what was coming because black box algorithms are nothing new in the gig economy. They are an exceeding popular way of increasing profits by lowering worker pay. Gig companies love black box algorithms because they allow the companies to hide the components determining pay from their workers. This lack of transparency allows the gig companies to drop pay at any time without warning…


This month, Shipt is expanding its “black box” algorithm pay structure to the entire country. After launching in the California and Washington markets with this pay nearly two years ago, Shipt quietly launched the new pay structure in a select few metros nationally in January of this year. This structure, dubbed “version 2” (v2) is a categorical pay cut, and Shipt is expanding this pay cut to all of Shipt’s workers.

Cutting pay for essential workers during a pandemic is reprehensible. These are the workers so many have relied on to shelter-in-place and stay safely at home throughout the pandemic…


Shipt Pay Update

This month, Shipt is expanding its blackbox algorithm pay structure to the entire country. After launching it's new California and Washington markets with this pay nearly two years ago, Shipt quietly launched the new pay in a select few metros nationally in January of this year. This pay structure, dubbed version 2 (v2) is a categorical pay cut, and Shipt is expanding this pay cut to impact all of Shipt’s workers. Cutting pay for essential workers during a pandemic is reprehensible.

Shipt has called their new pay model “effort based,” in attempts to gaslight workers into believing…


On July 15th, Shipt will be rolling out a new black box algorithm payment method which not only removes all transparency from its shopper compensation calculations but will likely reduce shopper pay by at least 30%. This seismic company shift is occurring at the same time that its shoppers — essential workers taking unprecedented risks during this pandemic — are already suffering significantly and at the same time Shipt — a corporation profiteering off consumer fears during this pandemic — is experiencing obscene increases in its sales.

This action is simply wrong. We, Shipt’s shoppers, cannot and will not accept…


Dear Molly Snyder,

We heard you were just hired as Shipt’s new Chief Communications Officer. We’re sure you’ve read about some of the issues currently plaguing Shipt shoppers. Prior to the pandemic, Shipt launched a pay cut known as V2 — replacing a transparent, fair pay model with a shady algorithm. Shipt further cut shopper earnings by reducing cancelled order and promo pay during a global pandemic. Additionally, Shipt’s censorship and cult-like environment has only worsened. We’ve recently had issues with missing tips, and the company only agreed to provide basic PPE after being publicly shamed in the press. …


An Open Letter from Shipt Shoppers

Dear Shipt Customers,

This past month has been incredibly difficult for us. Working conditions have been deteriorating. In the past two weeks, the White House urged all Americans to stay out of grocery stores, a hotbed for COVID-19. Some stores now require patrons to wear masks. Others are asking us to wait outside in long lines before we can even begin to shop for you.

Two weeks ago, we held an emergency walk off because Shipt wasn’t taking this pandemic seriously. In response, Shipt made many promises to Shoppers, including immediate PPE. …


While we appreciate that Shipt did respond to part of our demands in AL.com about nationwide Shopper issues, they failed to adequately address our concerns or provide any sort of legitimate solution to the issues plaguing Shipt Shoppers. (Shoppers response in AL.com)

HAZARD PAY
We’ve demanded that Shipt HQ offer us hazard pay for choosing to risk our health to deliver groceries to those who are self-quarantining. The Shipt spokesperson said that they are essentially using promo pay as a substitute.

This is not the case. Promo pay has been around for a long time. It is used as an…


For the past several weeks, Shipt has been ignoring its Shoppers’ pleas for hazard pay, PPE, and denied 14 days of sick pay for those of us too sick to work. Earlier this week, they issued a pay cut drastically lowering the payout for canceled orders. For some, this was the second unannounced pay cut this year.

Shipt is a gig economy company that Target acquired at the end of 2017. We shop and deliver orders from Target as well as many grocery stores. While the company has always kept a low profile, their shady ways are starting to come…

Shipt Shoppers

We are a collective of Shipt Shoppers. Our individual voices were being silenced. Collectively we put forth our plights without fear! FB: The Shipt List

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